Privacy Policy

Introduction

At Flyksoft Solutions LLC (referred to as "Flyksoft," "we," "us," and "our"), we prioritize safeguarding the privacy of our users. If you're located in the UAE, we serve as the data controller, unless otherwise specified. Kindly review the subsequent privacy policy, which outlines how we gather, manage, and secure your personal information. This document serves as the Privacy (and Cookies) Notice ("Notice") for the website www.flyksoft.com, as well as all affiliated Flyksoft sites ("Sites") and our applications ("Apps") (collectively referred to as “Services").

If you have any questions, comments and requests regarding this Notice you can get in touch with us via our Contact Us page, or via email at support@flyksoft.com.

This Privacy Notice applies to you in the following scenarios:

• If you visit and explore our Sites and Apps.
• If you place orders for products or schedule appointments with our Business through our platform (referred to as a "Client").
• If you place orders for products or schedule appointments with our Business through our platform (referred to as a "Client").

We utilize your information to offer you our Services. Whenever you interact with any of our Services, whether you're simply browsing or you have an account, we'll automatically gather information from you on each occasion you use our Sites. This includes technical details, information related to your visit, and, if you choose to enable it, location data:

Technical information can encompass various details, such as your phone number, Internet Protocol (IP) address, login credentials, browser type and version, versions of browser plug-ins, device identifiers (IDs), social log-in ID/email address, time zone configuration, operating system and platform, hardware version, device configurations (such as language and time zone), file and software names and types linked to your device and/or the Services, battery status, signal strength, and data related to your mobile operator or Internet Service Provider (ISP).

Details regarding your visit may encompass a range of information such as the complete Uniform Resource Locators (URLs), the path you took through our Site (known as clickstream), including dates and times, the pages and services you accessed or looked for, demographic data (including age and gender), the speed at which pages responded, instances of download errors, the duration of visits to specific pages, interactions with pages (like scrolling, clicking, and hovering over elements), identifiable campaign links (for instance, in emails or through tracking URLs), methods used to navigate away from the page, and any phone number used to contact our customer service number or social media handle employed to engage with our customer service team and our social media accounts.

Location data comprises your country's location (determined from your complete or partial IP address and/or Google Analytics data). We use this data to provide location-based services, if you request or allow us to do so. This enables us to offer content, advertisements, or other services that rely on knowing your location. For example, we might use it to verify potential fraudulent transactions. In some cases, location data could be combined with your device ID. This helps us recognize your mobile browser or device when you return to our Service. When we provide location-based services, we'll carry out checks using any of the following methods:

• Verifying the coordinates (latitude/longitude) of your location.
• Determining your current country or region by cross-referencing your existing IP address against publicly available sources
• Using your Identifier for Advertisers (IFA) code for Apple devices, the Android ID for Android devices, or a similar device identifier.

• We analyze how individuals use our Site to enhance its functionality.
• We make sure that the content on our site is displayed in the best possible way for both you and your devices
• We furnish you with the information, products, and services you ask for, or those we believe might interest you.

When you get in touch or interact with us, we'll gather your contact details and any other communication-related information you share. Contact information encompasses fundamental details like:

• Email address,
• And any additional information you include, such as:
  • First and last name,
  • Phone number(s),
  • Social media handle (if you engage with us through social media).

Communications

information covers the interactions you have with us. This involves your exchanges with our Customer Service team, whether it's about an order, booking, or reporting a problem with our Site. This includes:

• Emails,
• Texts, in-app messages, and other digital messages,
• Phone calls,
• Physical letters,
• Any face-to-face conversations you have with us.

• We'll reach out to you if you've requested us to, which includes addressing your questions, assisting with issues, and troubleshooting problems related to our Services.
• We'll furnish you with information you ask for about our Services.
• We'll connect you with Business you want us to share your information with.
• We'll keep you updated with technical and other service-related information (like updates to our Terms of Use and Terms of Service).

When you create a Flyksoftaccountusing any of our Services, we may collect your:

• first and last name
• date of birth
• gender
• email address
• address
• mobile phone number(s)
• your photo, if uploaded (optional)
• If you choose to use your Google, Facebook, or Apple account to sign into Flyksoft, we will get an access token that enables this sign-in process (granting us access to your first and last name, email, user ID and (apart from Apple) your profile photo).
• We assign unique user IDs or other account-level IDs to your Flyksoft account.

• purchase history, including product orders or appointment bookings, or voucher purchase and use
• favourites (e.g. your favourite salon or gym)
• account settings
• social login information
• securely saved payment methods.
• We may also collect information, if you provide it, about your preferences, referrals, or how you found out about our Services, or other user generated content (e.g. profile photo, reviews).

• Maintain your Flyksoft account
• Provide customer support
• Enable you to contact, order from and make bookings with our Business
• Enable you to make and pay for orders and bookings with your account.
• If a Business offers home services and you select the option, to enable you to book appointments at the address you provide
• Provide you with a personalised experience, including recommending features, services, products and Business we think you may be interested in.

When you order any products from a Business, we may collect your:

• Order details and purchase records, including any related correspondence via our Services
• Cancellation, return and refund records
• Securely saved payment methods
• Your product reviews or ratings

• We empower you to connect with and buy products from our Business, which involves making payments
• We share your contact and order details with the Business you've ordered from. This helps them fulfill and oversee your order, including handling cancellations, returns, refunds, and communicating about your order.
• We also retain records of your orders, cancellations, returns, and refunds.

We might gather contact information, such as your name and email address, as explained above. Additionally, we could collect your marketing preferences, which entail whether you wish to receive specific information from us or have chosen not to receive certain forms of direct marketing. We employ this contact and marketing preference data to:

• Forward you offers, updates, promotions, newsletters, insights, and other marketing materials.
• Provide you with personalized marketing, including offers, features, services, products, and Business we believe might interest you.
• If you're affiliated with a company we're interested in partnering with, we might reach out regarding our Services and opportunities at Flyksoft.
• Get in touch to seek your feedback, which could involve surveys and other marketing research.

For every manner in which we utilize your personal information, we must have a suitable legal justification, which is referred to as a 'lawful basis.' These lawful bases can encompass:

• Your consent,
• A contract established with you (as a data subject),
• Adherence to our legal obligations, and
• Our well-defined legitimate interests.

We will utilize your personal information to send you promotional or marketing materials, such as our insight updates or newsletters, if you have granted us the necessary consent as mandated by law. Additionally, we may send direct marketing based on our legitimate interests (outlined below). If you wish, you can opt out of receiving further marketing materials by clicking the "unsubscribe" link provided at the conclusion of all our promotional updates and marketing communications to you. Moreover, we also depend on your consent for certain cookies we utilize (please refer to our Cookies Notice for comprehensive information).

We gather, retain, and handle your personal information when it's essential for fulfilling a contract you've established with us, such as our Terms of Use and Terms of Service, or if you've requested us to take certain actions before forming that contract. This encompasses tasks like informing you about modifications to our Services. However, this doesn't encompass any agreements we hold with a Partner, regardless of whether you're a Booker or a staff member of the Partner. Such cases are rooted in our legitimate interests (explained below)

There might be instances where we must handle some of your personal information to adhere to our legal responsibilities. This encompasses obligations under relevant UAE law and any court directives. These responsibilities could involve following rules related to knowing our clients and anti-money laundering regulations.

We might process your personal information if it's necessary for our legitimate interests or the legitimate interests of a third party. This is the case as long as these interests don't overshadow your rights and interests. Our legitimate interests encompass:

• Managing, enhancing, and expanding our Site and services.
• Keeping our records current.
• Gaining insights into how you engage with our Services.
• Obtaining your feedback and reviews
• Providing, evolving, and enhancing our Services.
• Customizing and refining our Services and communications.
• Strengthening our security measures
• Growing our business and shaping our marketing strategy

Marketing:

• Promoting and marketing our Services to the company you are affiliated with or provide services.
• Assessing the effectiveness of advertising we present to you and others, and delivering pertinent advertising to you (including when you visit other websites).

Meeting obligations outlined in an agreement with another organization:

• Enforcing or abiding by any agreement that Flyksoft has (or that you might have, such as specific Business-related terms) with a Business, from whom you've acquired goods or services as a Client
• Adhering to or enforcing any agreement we might have with the company you're employed by or provide services to (for instance, if you're associated with a Business).

In each scenario, these legitimate interests hold true as long as they don't override your rights and interests. If you'd like more details on how we evaluate our legitimate interests, please feel free to get in touch with us at support@flyksoft.com

We will share your details with our Business if you've requested us to do so. For instance, if you wish to connect with, order from, or schedule an appointment with one of our Business. Your contact and account information may be shared, and the Business will also receive any other information you provide via Flyksoft (for instance, when completing a Business’s consultation form). This information helps Business manage communications, orders, and bookings with you. If you leave a public review for a Business (or any of their products in their shop on our Services), your rating, review, review date, and first name along with the initial of your last name may be published on Flyksoft. Other Flyksoft users and the public might have access to view your reviews. These reviews could also be published or distributed on third-party websites. Public reviews remain visible even after the termination or expiry of the Flyksoft Terms of Service.

We might also disclose your information to:

• Any member of our company group, which refers to our ultimate holding company, its subsidiaries, and/or our subsidiaries. They may assist in processing personal information under this Notice.
• Our service providers, organizations that process your personal data on our behalf and in accordance with our instructions and data protection laws. This encompasses supporting the services available through the Site. These services include website and data hosting, distributing communications we send, managing marketing lists, customer support, feedback facilitation on our services, digital invoicing, secure payment processing, and occasional IT support.
• These organizations, which might consist of third-party suppliers, agents, sub-contractors, and/or other companies within our group, will utilize your information to the extent necessary to fulfill their support functions.
• If you create a Business Account using a Referral Link, the Business associated with that link might be able to view the progress of your Business Account.
• If we conduct surveys, competitions, promotional campaigns, offers, or other occasional activities, and you opt in, we might share specific information with our commercial Business. For example, if you participate in a prize draw we host with a third party. More detailed privacy information will be provided at the time
• We may share your data with our auditors, legal advisors, and other professional consultants.
• If we sell or acquire a business or assets, we may disclose your personal data to the potential seller or buyer.
• We might share your information with individuals or entities required to help us safeguard our rights, property, safety, our clients, or other third parties. This also encompasses enforcing our rights under this Notice or any agreement (like our Terms of Use and Terms of Service) with you. This could involve exchanging information with other companies and organizations to prevent fraud and cybercrime
• We may disclose your information if mandated by a court order or if we are obligated to disclose it to comply with (or where we believe we are obligated to comply with) any legal requirement. This includes sharing information with law enforcement agencies, regulators, or similar governmental bodies.

Flyksoft operates on a global scale, including in UAE. Typically, we refrain from sharing personal data among group companies. We might move your personal information beyond the UAE for the following reasons:

• Storing it.
• Facilitating the provision of our Services to you.
• Supporting our business operations, where our legitimate interests prevail, and we've ensured they don't override your rights.
• Fulfilling legal obligations.

All the information you provide to us is stored securely. Our website employs end-to-end encryption to safeguard your data. Additionally, our platform ensures industry-standard security and encryption for all connections. Any data we gather is stored within protected databases and data storage systems, with stringent access controls. All requests for data access are logged and monitored, following threat detection policies. However, it's important to note that while we take extensive measures to safeguard your personal information, transmitting data over the internet is not entirely foolproof. Despite the use of special notices indicating encrypted transmissions (like for credit card information), we cannot assure the complete security of data transmitted to us. Any transmission is done at your own risk. Once we receive your information, we apply rigorous procedures and security features to deter unauthorized access.

Payments made through our Services are conducted via our payment gateway provider, Stipe. When making a payment, you will directly provide your credit or debit card information to Stipe. Stipe operates a secure server for processing payment details, ensuring encryption of your credit/debit card information and authorizing the payment. Flyksoft is able to view cardholder and card details. Additionally, Flyksoft retains the following card information:

• Card brand
• Cardholder's name
• Last four digits of the card
• Card expiry month and year

Flyksoft may occasionally include links to external websites. If you choose to visit any of these sites through the provided links, please be aware that these websites operate under their own privacy policies. Flyksoft is not responsible for these policies or any content present on external sites, and the inclusion of these links does not necessarily indicate an endorsement of the views expressed on those sites. Flyksoft lacks control over the accessibility of these external websites. Prior to sharing any personal information on these websites, we recommend reviewing their respective policies.

In general, we will process personal information as follows:

• For as long as it's necessary for the original purpose(s) it was collected (such as managing it on behalf of a Business or during the duration of your account with us).
• Up to six years beyond that to identify any issues and settle legal proceedings.

In certain situations, we may anonymize your personal data, rendering it unidentifiable and no longer associated with you. This anonymized data, which includes aggregated statistics, ceases to be personal data. We retain and utilize this anonymized information indefinitely without needing to inform you further. We utilize this anonymized data to:

• Enhance our ability to understand how individuals use our Services.
• Furnish our Business and Clients with information about our Services, encompassing user statistics (e.g., overall numbers, general demographic statistics).
• Generate valuable insights and enhancements for our Services.

Under specific circumstances, you hold the following rights:

• The right to receive a copy of your personal information that we possess.
• The right to request the correction or erasure of your personal information in our possession.
• The right to ask us to limit the processing of your personal information (for instance, while we verify or investigate your concerns about this data).
• The right to oppose further processing of your personal information, including opting out of marketing.
• The right to have your provided personal data transferred to a third party.
• The right to retract your consent.

This Notice was last updated on 17 Aug 2023. We may update this Notice from time to time and will post any changes on this page. If we make any substantive changes, we will notify you through email, or website pop-ups within our Site.

Our Sites employ cookies and/or similar technologies, such as device-IDs, in-App codes, pixel tags, and web beacons, to gather and store specific information. These typically involve snippets of data or code that a website transfers to or retrieves from your computer hard drive or mobile device. They serve to store and sometimes track information about you. Cookies and similar technologies allow you to be recognized when using the same computer or device to interact with websites and online services. They are used to manage various features, content, store searches, and deliver personalized content. Our Sites utilize cookies and similar technologies individually or in combination to generate a unique device ID and distinguish you from other users on our Sites. This enhances your browsing experience on our Sites and contributes to their improvement. Certain cookies and similar technologies we employ only persist during your web or app session. They expire once you close your browser or leave our Sites. Others are designed to remember you when you revisit our Sites and have a longer duration.